FAQs
How can I try Proxwell before I commit to a subscription?
Free trials of Proxwell are available! Contact Us for details.
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How do I sign up for a Proxwell subscription?
Click or tap on the ‘Get Started’ button to view the available plans and select the plan you’d like to purchase. Once you are enrolled in a plan you’ll receive an email with instructions on how to finish setting up your account.
Enterprise subscriptions are also available.
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What is the difference between Professional, Personal or Family subscription?
Personal plans are for managing your own personal health and well-being.
Family plans are tailored to families managing the care of a loved one where multiple people all contribute to caregiving and being in the know about a patient’s care.
Professional plans are best suited to people who manage the care of multiple patients and one or more caregiver teams.
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Where can I see and edit all of the details for my Patient?
Once a patient is set up in Proxwell, you will see their patient ‘card’ near the top of the screen on most views in the app. Just tap the card to view things such as:
Caregivers
Medications
Activities
History
and much more
Learn more about patient details
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How can I get Proxwell on my phone’s Home Screen?
Check out our quick guide on how to set up an app shortcut.
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How do I review payments I have made to Proxwell?
Payment for Proxwell is made directly on this website. Use the ‘Login’ link at the top of the screen to:
Manage your payment methods
See your past transactions
Or modify your subscription
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Why are caregivers given different color codes?
Colors can be assigned to caregivers to easily spot who is responsible for what tasks on any given day. This color is used throughout the app for tasks, shifts, and even history items.
Caregivers can change their color by tapping on the menu button (represented by 3 horizontal bars at the top left of the screen) to view their personal details.
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How many Patients, Caregivers, or observers can I have?
This is dependent on your Proxwell subscription type. If you need more, you might need to be on a different subscription plan. Reach out to us and we can walk you through the process.
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How do I set up daily activities?
Once you have added a patient, tap on their patient ‘card’ at the top of the screen. This will take you to all of the patient’s details where you can set up daily recurring activities, medications, and other important details about your patient.
Once you have recurring tasks and medications set up, you can manage these right from patient details to change things such as frequency, timing, dosages, or even remove items that are no longer necessary.
How do I set up Activity Reminders?
When adding an activity, simply tap the ‘Reminder’ section towards the bottom of the screen to enable reminders. Reminder timing can be adjusted to several pre-set amounts or even custom settings.
How do I set up shifts?
You can add shifts directly from the Shifts view (via the navigation at the bottom of the screen). Once there, you’ll see an option to ‘Add Shift.’ Simply tap, select a caregiver from your list, set their schedule, and press OK. That’s it.
Any tasks that occur during a shift window are automatically assigned to the caregiver who is on that shift.
What happens if a task is not completed on time?
Tasks can always be set up with a ‘Grace Period.’ This can be handy for things such as meals that need a bit of flexibility. Tasks that fall out of the grace period are considered ‘Late’ and will trigger a notification.
If tasks are left uncompleted for too long they will ‘Expire’ and will not be able to be completed.
All tasks and their completion status along with the person who completed them are tracked in the ‘History’ section of the patient details view.
I actually did complete a task on-time but forgot to mark it in Proxwell. How can I fix this?
In the event that you actually completed a scheduled event on time but forgot to mark it as completed, you can still report it as completed by either entering an explanation or selecting the option "Task was completed on time but recorded late.”
Can a patient also be invited as a caregiver or observer?
Yes. If a patient is still actively involved in their own care, the account owner can invite the patient to fill that role.
Can I use PRoxwell on my Tablet?
Yes! For optimal performance, please hold the tablet in the “portrait” view.